Privacy policy

PRIVACY POLICY

Last updated: April 1, 2026

RhodShark operates this store and website β€” including all content, features, tools, products, and services β€” to provide you with a curated shopping experience (the "Services"). RhodShark is powered by Shopify.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or purchase through our Services, or otherwise communicate with us. Where there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs with respect to personal information.

Please read this carefully. By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

"Personal information" refers to information that identifies or can reasonably be linked to you. It does not include anonymized or de-identified data. Depending on how you interact with our Services, we may collect the following:

  • Contact details β€” name, billing and shipping address, phone number, email address
  • Financial information β€” payment card details, transaction information, payment confirmation
  • Account information β€” username, password, security questions, preferences and settings
  • Transaction information β€” items viewed, added to cart or wishlist, purchased, returned, or cancelled
  • Communications β€” information included in any messages or support enquiries you send us
  • Device information β€” device type, browser, network connection, IP address, and unique identifiers
  • Usage information β€” how and when you interact with and navigate our Services

Where We Collect It From

We may collect personal information from the following sources:

  • Directly from you β€” when you create an account, make a purchase, or contact us
  • Automatically β€” through cookies and similar technologies when you use our Services
  • Service providers β€” third parties who collect or process information on our behalf
  • Partners and other third parties

How We Use Your Personal Information

We use your personal information to:

  • Provide and improve the Services β€” process payments, fulfil orders, manage your account, arrange shipping, handle returns, and personalize your experience
  • Marketing and advertising β€” send promotional communications by email or other channels, and show relevant advertisements on our Services and third-party platforms
  • Security and fraud prevention β€” authenticate your account, detect fraudulent or malicious activity, and protect the integrity of our Services
  • Customer communications β€” respond to enquiries and provide support
  • Legal compliance β€” meet legal obligations, respond to lawful requests, and enforce our policies

How We Share Your Personal Information

We may share your personal information in the following circumstances:

  • With Shopify and service providers β€” including for payment processing, data analytics, customer support, cloud storage, and fulfilment. As a dropship retailer, your shipping address and order details are shared with our fulfilment suppliers to dispatch your order directly to you.
  • With marketing partners β€” to provide relevant advertising based on your activity. Partners use your information under their own privacy policies. You may have the right to opt out of targeted advertising β€” you can do so here.
  • With your consent β€” when you direct us to share your information, such as through social login integrations or third-party shipping
  • Within our corporate group β€” with affiliates where applicable
  • For legal or business reasons β€” including mergers, legal obligations, subpoenas, or to protect our rights and those of our users

Our Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your use of the Services to provide and improve them. Information submitted through our Services may be shared with Shopify and third parties located outside your country of residence.

Shopify may also use data from your interactions with our store β€” alongside data from other merchants and Shopify β€” to provide enhanced features. In those cases, Shopify is the data controller for that processing. To learn more, visit the Shopify Consumer Privacy Policy. To exercise your rights in relation to Shopify's processing, visit the Shopify Privacy Portal.

Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those sites. If you follow a link to a third-party platform, we encourage you to review their policies before sharing any information. Our inclusion of a link does not imply endorsement of the site or its operators.

Children's Data

Our Services are not intended for children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction. If you believe a child has provided us with their personal information, please contact us and we will delete it promptly. As of the effective date of this policy, we do not knowingly sell or share personal information of individuals under 16 years of age.

Security and Retention

We take reasonable measures to protect your personal information, but no system is completely secure. We recommend you avoid sharing sensitive information over unsecured channels.

We retain your personal information for as long as necessary to maintain your account, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access β€” request a copy of the personal information we hold about you
  • Delete β€” request that we delete your personal information
  • Correct β€” request corrections to inaccurate information
  • Portability β€” receive your data in a transferable format
  • Opt out of targeted advertising β€” exercise this right here
  • Manage communications β€” unsubscribe from marketing emails at any time via the unsubscribe link in any email. You may still receive transactional emails related to your account or orders.

If you reside in the UK or European Economic Area, you may also have the right to object to or restrict certain processing, and to withdraw consent where processing is based on consent. Withdrawing consent does not affect the lawfulness of prior processing.

We support the Global Privacy Control signal. If enabled on your browser, we will treat it as an opt-out request for that device. We do not recognize other Do Not Track signals.

To exercise any of your rights, contact us using the details below. We will not discriminate against you for doing so. We may need to verify your identity before processing your request. Authorized agents must provide proof of authorization.

Complaints

If you have concerns about how we handle your personal information, please contact us. You also have the right to lodge a complaint with your local data protection authority. For the EEA, a list of supervisory authorities can be found here.

International Transfers

Your personal information may be transferred, stored, and processed outside the country where you reside. Where transfers occur from the EEA or UK, we rely on recognized mechanisms such as the European Commission's Standard Contractual Clauses or equivalent UK instruments, unless the destination country has an adequate level of protection.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date, and we will notify you as required by applicable law.

Contact

For questions about this Privacy Policy, to exercise your rights, or for any privacy-related concerns, contact us at:

Email: support@rhodshark.com Address: 71 Kilby St, Boston, MA 02109, US

RhodShark is the data controller of your personal information for the purposes of applicable data protection law.