Refund policy

REFUND & RETURNS POLICY

We stand behind everything we stock. If something isn't right, we'll make it right.

Most items may be returned within 14 to 30 days of delivery — the exact window depends on the product and will be noted on your order confirmation. If you're not sure, just ask.

Eligibility
To be eligible for a return, your item must be in the same condition it arrived — unused, uninstalled, in its original packaging, with all accessories and documentation included. Proof of purchase is required.

How to Start a Return
Email support@rhodshark.com with your order number and the email address used at checkout. Do not send items back without contacting us first — returns sent without prior authorization will not be accepted. Once approved, we'll send you clear instructions on how to complete your return.

Damaged or Incorrect Items
Inspect your order as soon as it arrives. If your item is defective, damaged in transit, or not what you ordered, contact us within 5 days at support@rhodshark.com with your order number and a photo of the issue. We'll sort it out — replacement or refund.

Non-Returnable Items
The following are not eligible for return: items not in original packaging, items that have been used or installed (unless faulty), sale and clearance products, gift cards, and items returned outside the eligible window.

Refunds
Once we receive and inspect your return, we'll confirm by email whether it's approved. Approved refunds are issued to your original payment method; your bank or card provider may take additional time to post the amount. In some cases, a restocking fee may apply — we'll always let you know in advance if one does.

Order Changes & Cancellations
Need to change or cancel an order? Contact us as soon as possible after placing it. Because orders begin processing quickly, we can't guarantee changes once fulfillment has started, and a small fee may apply to some cancellations.

Exchanges
The quickest way to get the right product is to return the original item and place a new order once your return is approved. Not sure if a product is right for your vehicle before you buy? Reach out — we're happy to advise before you commit.